PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

What’s in these terms?

These terms tell you the rules for using our website www.nihaoknowhow.com.

Who we are and how to contact us

The website is operated by Mandarin Matrix Limited (“We”). We are registered in Hong Kong under company number 60816964 and have our registered office at Unit 1005-1006, 10th Floor, Hua Qin International Building, 340 Queen’s Road Central, Hong Kong. This is also our main trading address.

We are a limited company.

To contact us, please telephone our office on +852 2201 9700 or use the following email addresses:
For any privacy related queries: contact@nihaoknowhow.com
For any general queries: contact@nihaoknowhow.com

By using our Services, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our Services.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our Services:

Our Privacy Policy.

Our Cookie Policy which sets out information about the cookies on our site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our Services, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 8 August 2024.

We are not responsible for websites we link to

Where our Services contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

We may run competitions from our Services

From time to time, we may run competitions via our Services. If you wish to take part in any such competition you must at the time of entry confirm that you agree to be bound by the relevant competition terms and conditions and any other specific rules which may apply from time-to-time to any such competition.

How we may use your personal information

Please see our Privacy Policy for details regarding how we may use your personal information.

Which country’s laws apply to any disputes?

Please note that these terms of use, their subject matter and their formation, are governed by Hong Kong law. You and we both agree that the courts of Hong Kong will have exclusive jurisdiction.

Our trademarks are registered

Mandarin Matrix is a HK registered trade mark controlled by Mandarin Matrix Limited. You are not permitted to use this trade mark without our approval.

This website is operated by Mandarin Matrix Limited, a company registered in Hong Kong, with company number 60816964, and whose registered office is at Unit 1005-1006, 10th Floor, Hua Qin International Building, 340 Queen’s Road Central, Hong Kong (MMX, we, us).

We are committed to protecting your privacy. This privacy policy (Privacy Policy) tells you how we collect, store, process and use your personal information when you use this website. It also provides you with details about your rights in relation to your personal information.

Our legal status is that of a “data controller” and in this capacity we will securely store and process your personal information which you have provided to us or which we otherwise collect. Data controller is a legal term to signify the person who controls what to do with any given personal information.

What information do we collect?

We may collect the following personal information:

• name;

• email address;

• company name;

• enquiry details;

• country and other geolocation information;

• information about your device (such as your IP address or other device identifier) and your usage or the Services through cookies (and similar technologies) as further described below.

How we may use your information

We (or third-party data processors acting on our behalf) may collect, store and use your information for the following purposes:

• to send out newsletters you have subscribed to;

• to provide you with services that you request;

• to analyse your use of the Services to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;

• to notify you of any changes to the Services;

• to provide customer support and ensure we provide a good level of customer service;

• where you have given us your consent or we are otherwise permitted by law, to contact you with products and services which we think may interest you – you can unsubscribe from our marketing communications at any time;

• where you have given your consent, to pass your personal information to selected third parties for marketing purposes;

• to comply with applicable laws and regulations.

Legal basis for processing your personal information

We will only process your information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use the personal information. In almost every case the legal basis will be one of the following:

• Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.

• Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively as a provider of children’s content and related services, provided in each case that this is done in a legitimate way which does not unduly affect your child’s privacy and other rights.

• Compliance with law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.

Where we store your personal information

The personal information that we collect may be transferred to, and stored at, a destination outside Hong Kong, including countries which have less strict, or no, data protection laws.

Whenever we transfer your information as described in the paragraph above, we will take reasonable steps to ensure that adequate safeguards are in place to protect such information and to make sure it is treated securely and in accordance with this privacy policy. In these cases, we rely on approved data transfer mechanisms (such as the EU “Standard Contractual Clauses” and the EU-US “Privacy Shield”) to ensure your information is subject to adequate safeguards in the recipient country.

How we keep your personal information

We take steps to ensure that the information we collect is retained for only as long as it is necessary for the purpose for which it was collected. After this period, it will be deleted or in some cases anonymised.

Where we have collected information based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will delete your information. However, please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

Do we share information with any third parties?

We may share your information within our group of companies (i.e., our subsidiaries, our ultimate holding company and its subsidiaries), including Mandarin Matrix Limited.

If a third party acquires all (or substantially all) of our business and/or assets, we may disclose your information to that third party in connection with the acquisition. We may also disclose your information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency. We may also disclose information to protect the rights, property or safety of us or our users, or others, and in order to enforce or apply our terms and conditions (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction) or where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.

Other than as described in this Privacy Policy, we will not disclose, sell or rent your/your information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity.

Cookies and similar technologies

Our Site uses cookies and similar technologies. A cookie is a small file of letters and numbers sent to your browser when you visit our site. We use cookies solely for tracking analysis to track how users interact with our site and not for the purposes of targeted advertising. The cookies we use are “analytical” cookies and allow us to recognise and count the number of visitors and see how visitors move around the site when they are using it. This helps us improve the way the site works, for example, by making sure users find what they need easily.

We may also use technologies such as tag, pixels or web beacons. These are objects embedded in a web page or email and are usually invisible to the user but allows checking that a user has viewed the page or email. The site may also use “local shared objects”, also known as “flash cookies”. These are pieces of data that websites which use certain video players may store on your computer, such as game preferences or game progress.

See our Cookies Policy for more information including how to disable cookies.

Security

We take appropriate technical and organisational measures to safeguard the information that we hold about you and regularly review our security measures to consider new technologies and methods, to safeguard your data. Please note that no transmission over the Internet can ever be guaranteed secure and we consequently cannot guarantee the security of any personal information that we receive over the Internet.

You must keep your password and any other authentication information for the Services confidential. If you know or suspect that anyone other than you knows your password or any other authentication information, you must promptly notify us using the contact details below.

Your rights

You have certain rights in relation to your information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information.

We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights please conduct us using the contact details below.

You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns, we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns.

Changes to this Privacy Policy

We may from time to time revise this Privacy Policy so please check back regularly to keep informed of updates. We will provide notice to you if these changes are material and will seek your consent if the change could have a detrimental effect on you.

​If you have any questions regarding this Privacy Policy or would like to exercise any of the above rights, please contact us by e-mail: contact@nihaoknowhow.com

Alternatively, you can contact us in writing or by phone via the details below:

Unit 1005-1006, 10th Floor, Hua Qin International Building, 340 Queen’s Road Central, Hong Kong

Phone No: +852 22019702

This Privacy Policy was last updated on 28th August 2024.

Our website uses cookies. Cookies are small text files that are stored on your computer or device by websites you visit. They are used in order to make websites work and to improve their efficiency, as well as to provide website usage information to the website owner.

Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What Cookies do we use?

Our website uses two types of cookies: Strictly Necessary Cookies and Analytics Cookies.

• Strictly Necessary Cookies: These are essential to enable you to move around our website and to allow the website to work correctly.

• Analytics Cookies: We use Google Analytics for website analytics purposes. This means that we use them to improve our website by seeing how many visitors come to our website and what pages and links on our website are popular (among other things). All user information collected by Google Analytics cookies are anonymised which means no website visitor can be individually identified.

How do I change my Cookie settings?

You can change your cookie preferences at any time by clicking on the Cookies tab below. You can then adjust the available sliders to ‘On’ or ‘Off’ and click ‘Save and close’. You may need to refresh your page for your settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies (including Strictly Necessary Cookies) you may not be able to access all or parts of our site.

To find out more about cookies you can visit www.aboutcookies.org or www.allaboutcookies.org.

Changes and Further Information

We may from time to time revise this Cookie Policy so please check back regularly to keep informed of updates.

This cookie policy was last updated on 28th August 2024.

If you have any questions or comments regarding this Cookie Policy, please email contact@nihaoknowhow.com