Five Star Service

HOSPITALITY

Five Star Service

Chinese speakers are travelling further and more often than ever before, with 130 million journeys in 2024 alone. The volume of travellers has opened up a wealth of opportunities for hospitality businesses around the world, from five star hotels to destination resorts and beyond. Take advantage of this opportunity to build deeper relationships with customers ready to become life-long fans.

With Ni Hao Know How we equip your staff with essential vocabulary and phrases to confidently handle any situation when handling customers, be it at check-in, room service, or check-out. Our concise lessons enhance retention, covering up to three skills per session and provide instant feedback to effectively monitor progress.

Product Overview: Ni Hao Know How for the Hospitality industry, looking specifically at Hotels and Resorts.

App Features

  • Structured Learning Pathway Spanning 5 Proficiency Levels

  • Lessons Categorised into Sector Specific Themes

  • Access to Comprehensive Vocabulary Bank for Word Searches

  • Short Modules Designed for Optimal User Retention

  • Immediate Results and Feedback Upon Lesson Completion

  • Interactive Dialogue Lessons Featuring Videos

  • Precise Pronunciation and Body Language Demonstrations

    • Beginner

    • Advanced Beginner

    • Novice

    • Intermediate

    • Advanced

Mandarin for Hospitality

Tailored for hospitality staff, our comprehensive Mandarin learning materials eliminate the need to search for suitable resources, enabling staff to provide outstanding hospitality services to Mandarin-speaking customers. This initiative not only cements your business’s reputation among Mandarin speakers globally but also establishes a competitive edge in a region  experiencing a growth in Chinese visitors.

With customised teaching catering to diverse Mandarin proficiency levels, alongside streamlined progress tracking and data-driven ROI analysis, we ensure efficient language training management. Our program promotes continuous professional development, enhances language skills, and boosts crew confidence and pride as multilingual service professionals.

    • General Communication

    • Reservations

    • Reception

    • Cashier

    • Concierge

    • Telephone Operator

    • Housekeeping

    • Room service 

    • Food and Beverage

    • Duty Manager

Contact Us

Our platform and content is totally customisable to your service needs. Work directly with our incredible team to build what’s right for you.

Reach out to a member of our team at contact@nihaoknowhow.com or fill out our Contact Form below and we’ll get in touch with you!